RETURNS, REFUNDS & CUSTOM ORDERS POLICY

Boxing Forge is committed to supplying professional-quality boxing and combat sports equipment to every customer. This page explains our approach to returns, refunds, and order issues for both standard ready-made products and custom manufactured orders.

If you have a question or concern about your order, please contact our team directly — we will always aim to find a fair resolution.
→ WhatsApp: +92 331 7656333  |  sales@boxingforge.com

Understanding Our Two Product Types

Boxing Forge supplies two distinct categories of product, and our returns and refund approach reflects the nature of each:

• Standard Ready-Made Products — Products manufactured to standard specifications and available for general purchase without custom modification.
• Custom / Private-Label Products — Products manufactured specifically to a customer’s agreed specifications. This includes products with custom logos, custom colors, custom sizing, private labels, custom packaging, made-to-order construction, or any other customer-specific modification. Because these products are produced exclusively for the ordering customer, different conditions apply.

Order Cancellation

Standard Products
If you need to cancel an order for a standard product, please contact our team as soon as possible. We will do our best to accommodate cancellation requests made before the order has been dispatched. Once an order has been shipped, cancellation is no longer possible and the standard returns process applies.

Custom / Private-Label Products
Custom manufacturing orders involve material procurement, production planning, and dedicated manufacturing resources allocated specifically to your order. Cancellation eligibility for custom orders depends on the stage of production at the time the cancellation request is received. Cancellation requests must be submitted in writing to our team as early as possible. Our team will advise on whether cancellation is possible and any applicable costs based on the production stage reached. Once bulk production is complete and products have been manufactured to your approved specifications, cancellation is generally not possible.

Standard Products — Returns & Refunds

If you have received a standard ready-made product and have a concern about it, please contact our team promptly after receiving your order. We ask that you:

1. Contact us with your order details and a clear description of the issue
2. Provide photographs of the product and, where relevant, the packaging
3. Allow our team to assess the situation and propose an appropriate resolution

Resolutions may include replacement, store credit, or refund depending on the nature of the issue and the condition of the product. Products must not have been used, washed, or altered from their original condition to be eligible for return consideration. Return shipping costs and arrangements will be discussed with our team on a case-by-case basis.

If you have simply changed your mind about a purchase and the product is in original, unused condition, please contact us and we will discuss the options available. Return shipping in such cases is typically the responsibility of the buyer.

Custom / Private-Label Products — Policy

Custom and private-label products are manufactured exclusively to the customer’s approved specifications — including custom colors, logos, materials, sizing, construction, labels, and packaging. Because these products are produced specifically for each customer and cannot be resold as standard goods, the following conditions apply:

• Custom products are not eligible for return or refund on the basis of a change of mind or business decision after production has been approved and completed.
• Customers are responsible for reviewing and approving all specifications, samples, and design details before bulk production begins. Boxing Forge does not proceed to bulk manufacturing without customer approval.
• Any concerns about custom products — including quality, specification accuracy, or branding — must be raised promptly after delivery with supporting documentation (photographs and order details).
• Where a custom product has been manufactured incorrectly relative to the agreed and approved specifications, Boxing Forge will work with the customer to find a fair resolution. This may include replacement of affected units, credit, or other agreed remedies depending on the nature of the discrepancy.

We strongly encourage all custom manufacturing customers to review samples carefully and raise any concerns before approving bulk production. The sample approval stage is the most effective point to identify and correct any issues before they affect the full order.

Damaged Items

If your order arrives with damage caused during shipping or handling, please take the following steps:

1. Photograph the outer cartons and packaging upon receipt, before unpacking fully
2. Photograph any damaged products clearly
3. Contact our team promptly after delivery with your order details and photographs

We will assess the damage and work with you on an appropriate resolution. To support a damage claim effectively, we ask that issues are reported as soon as possible after delivery. Damage claims submitted significantly after delivery or without photographic evidence may be more difficult to resolve.

Incorrect Items

If you receive products that differ from what was confirmed in your order — incorrect product, incorrect size, incorrect color, or incorrect branding — please contact our team immediately with your order details and photographs of the items received. Boxing Forge takes responsibility for errors on our part and will work promptly to resolve any discrepancy between what was ordered and what was delivered.

Quality Issues

Boxing Forge is committed to supplying products that meet professional quality standards. If you believe a product has a genuine manufacturing defect or quality issue that is not the result of normal use, wear, or mishandling, please contact our team with:

• Your order details
• A clear description of the quality concern
• Photographs illustrating the issue

Our team will review your concern and respond with a proposed resolution. Quality concerns are taken seriously and handled on a case-by-case basis. We aim to resolve all genuine quality issues fairly and promptly.

Contacting Our Support Team

For all order concerns — returns, refunds, damage, quality, or custom order questions — please contact our team directly. We respond to all inquiries as promptly as possible and are committed to working with every customer to reach a fair outcome.

📱 WhatsApp: +92 331 7656333 — Recommended for fastest response
📧 Email: sales@boxingforge.com
🌐 Website: www.boxingforge.com
📍 Location: Sialkot, Pakistan

This policy applies to orders placed directly with Boxing Forge. For orders placed through third-party platforms (Alibaba, Etsy, or others), the platform’s applicable policies may also apply. Please refer to the relevant platform’s buyer protection guidelines where applicable.